Not only should congregations seeking to transform focus on a few areas where they are seeking to excel, but they should also continuously improvement the quality of what they are doing in these areas. Why? Is not good enough good enough? No. Expectations of increasing quality are ongoing.
Congregational participants–particularly newer and younger participants–are looking for an openness, willingness, and commitment to continuous improvement. That mindset is happening in their work environment, schools, community, commercial settings, and the digital world. They expect no less from their congregation.
When these expectations are missing then congregations are unmotivated to transform.