Congregations seeking to transform are always available when people need to reach out. That does not mean the church is open and someone is present, but they are connected and accessible. With various ways of communication, collaboration, and communication, congregations have ways to keep in touch with one another. Those seeking to transform are intentional about this.
The vehicles to use have increased significantly. It is still great to use low tech ones like face-to-face visits, telephone calls, letters and handwritten notes. But also social media, texting, e-mail, private digital communication groups like Slack, and others ought to be used also.