Congregations seeking to transform have figured out the appropriate level at which to personally greet people who are guests. In smaller membership congregations this is often not a problem. Everyone knows everyone, so when there is a guest, people realize and greet them. In congregations of more than 125-135 in attendance this becomes a greater challenge.
How do you deal with the issue of face familiarity? If you are a greeter and you do not at least recognize a person as relating to the congregation–much less remember their name–what do you do that is more than a surface, obligatory greeting?