Congregations seeking to transform ask the people connected with their congregation for regular, systematic feedback. Leaders do not assume that by talking with several people in their personal network that they know the mind of the congregations. Too often our friends tell us what we want to hear because they want to remain our friends. Or, they are already in agreement with us, so we simply reinforce group think.
Congregations who do not ask for regular, systematic feedback may be marching off in directions where no one is following, and they cannot figure out why when they are working so hard.