There are times when things do not go well in a congregation. Leadership has been trying things they think ought to work, but do not. The first tendency is to reject the things that are not working, become defensive about them, or push harder to make them work. None of this improves the situation.
This is a great time to “go to the balcony”. Engage in an honest assessment. Take others with you who represent a diverse viewpoint. Engage in honest dialogue about what is going on and why. Develop fresh approaches. Bathe them in prayer that seeks God’s guidance.